The commercial detail, before anyone books a demo
Total cost, billing basis, offsets and exit terms. If the numbers do not work, nothing else on this website matters, so here they are first.
How the billing basis protects you
Most wellbeing vendors bill per licence. If 10 percent of staff ever open the app, you paid 10 times the effective rate for the value delivered, and that arithmetic surfaces at renewal, usually in your meeting.
We bill platform access on monthly active users within a contracted headcount band, per employee per year, on application. The vendor incentive points the right way: we are paid for a product people use, and sustained overperformance is handled at the next renewal, never as a mid term overage invoice.
The offsets that change the total
- HRD Corp levy. Training is priced per person and is claimable in Malaysia. That spend comes from levy already paid, not from your budget. The claim process is documented.
- Assessment credit. The PRisMA assessment is credited back in full against a 12 month programme signed within 60 days of the report.
- Consolidation. Assessment, support platform, counselling and training under one contract replaces 2 or 3 vendors, which is one procurement cycle and one data protection review instead of 3.
Terms worth knowing before the call
| Term | Position |
|---|---|
| Minimum term | 12 months |
| Billing basis | Monthly active users within contracted band |
| Mid term overage | None; sustained higher usage is re banded at renewal |
| Counselling credits | Pooled across workforce, available for the full term |
| Exit | Aggregate reporting history exported to you; employee accounts remain private to employees |
| Currency | RM; SGD quoted like for like on request |
The cost of the alternative
The comparison is not against zero. Unmanaged psychosocial risk shows up as attrition, absence and, in Malaysia, regulatory exposure of up to RM500,000 under Section 18B. A directive arriving after an incident puts you into expedited assessment at a premium, on a deadline, which is the most expensive way to buy exactly the same work.
For a line by line figure for your headcount, request a written quote. It arrives as a document you can put straight into your approval pack, not a slide deck.
