Employee mental health in Malaysia: the employer's position
The law, the funding schemes, the languages and the prices, on one page. Malaysia is our home market and the deepest part of our operation.
What the law requires here
Section 18B of the Occupational Safety and Health Act 1994, introduced by the 2022 amendment, requires employers to conduct risk assessments covering risks to safety and health at the workplace. Psychosocial risk falls within the duty. DOSH published the Guidelines on Psychosocial Risk Assessment and Management at the Workplace, PRisMA 2024, setting out how the assessment should be run, aligned with ISO 45003:2021. Non compliance carries penalties of up to RM500,000, imprisonment of up to two years, or both. The duty applies across sectors and company sizes.
The full explanation, the process and the FAQ live on the PRisMA hub.
What Malaysian employers typically do, and the gaps
Larger employers often hold a legacy EAP hotline with utilisation in low single digits, bought for the benefits page rather than for use. Mid sized companies typically have nothing formal. Almost nobody has run a psychosocial risk assessment yet, which means most employers are carrying both an unmanaged people risk and an unmet statutory duty. The encouraging part: the levy most already pay to HRD Corp can fund the training component of the fix.
Languages we deliver in for Malaysia
English, Bahasa Malaysia, Mandarin, Tamil, Nepali and Bengali, covering both the local workforce and the migrant workforces in manufacturing, plantation and construction. PRisMA screening runs in all six, on mobile, kiosk or paper.
Local pricing, in ringgit
| Item | Price |
|---|---|
| Platform access, per employee per year | from RM150 |
| Workshops and training, per person | from RM185 |
| PRisMA assessment, up to 50 staff | RM4,500 |
Full tables: platform pricing and PRisMA pricing.
Funding available in this market
Employers registered with HRD Corp can claim eligible mental health training against their levy, from RM185 per person, which usually covers the manager and awareness training a PRisMA action plan prescribes. The training page walks through the claim. The assessment and platform subscription are not claimable.
Local proof
Our Malaysian deployments include a fashion retail group with 1,200 frontline staff. See how it works in a regional company in the iTaz case study.
Crisis resources in Malaysia
If you or someone you know is in immediate danger, call 999. For emotional support, Befrienders KL is available 24 hours at 03-7627 2929, and the Ministry of Health's HEAL line 15555 operates during extended hours. These numbers are shown inside the app whenever risk is indicated, alongside the route to our care team.
Questions Malaysian buyers ask
Do we need to do a psychosocial risk assessment?
Yes. The Section 18B duty to assess workplace risks includes psychosocial risk, and PRisMA 2024 is the DOSH guideline for how. The readiness check shows the size of your gap in five minutes.
What happens if DOSH sends a directive?
You will be working to a fixed deadline. Our directive response service starts fieldwork within 72 hours and delivers the signed report within 14 days.
Berapa kos EAP untuk syarikat?
Harga kami diterbitkan: platform dari RM150 seorang pekerja setahun, latihan dari RM185 seorang (boleh dituntut melalui HRD Corp), dan penilaian PRisMA dari RM4,500. Butiran penuh di halaman harga.
Last reviewed 16 August 2026. Regulatory references: OSHA 1994 (Act 514) s.18B as amended 2022; DOSH PRisMA 2024; PDPA 2010. Owner: eve & ai compliance content owner.
